Refund & Returns Policy

This Refund and Returns Policy outlines the terms and conditions for purchases made on www.thecurseofdeaconbrodie.com operated by Myers Photography and Design, trading as The Curse of Deacon Brodie (“we,” “our,” “us”).

By purchasing digital goods or services from our website, you agree to this policy in full. Please read carefully before completing your transaction.

1. No Refunds or Returns on Digital Goods

Due to the nature of digital goods, all sales are final. We do not offer refunds or accept returns for:

Access to our online adventure game (The Curse of Deacon Brodie).

Digital downloads, including in-game items, resources, or any other virtual products.

By completing your purchase, you acknowledge and agree that:

Once access to the digital content has been provided or the product has been downloaded, your transaction is final.

You waive your right to a 14-day cooling-off period under the UK Consumer Contracts Regulations for digital content.

2. Exceptions to the Policy

We may offer a refund or replacement in limited and exceptional circumstances, such as:

Technical Issues: If the digital product is defective, corrupted or does not function as advertised due to an error on our end.

If you believe your situation qualifies under these exceptions, please contact us within 14 days of purchase, by responding to the email receipt you received upon making a purchase.

Details Required: Your order number, proof of purchase, and a detailed explanation of the issue.

3. Request Processing

We aim to process all refund or replacement requests within 10 business days. If your request qualifies under our exceptions policy, we will work with you to resolve the issue promptly, including providing a replacement or refund where appropriate.

Please note that we reserve the right to deny refund requests that do not meet the conditions outlined above.

4. Contact Us

If you have any questions about this policy or need assistance, please contact us.

5. Acknowledgment

By completing your purchase, you confirm that you have read, understood and agreed to this Refund and Returns Policy.